FAQ
Find your answer here
How long does shipping take?
Delivery time is usually between 5-7 business days, depending on your location.
Can I order online?
Yes, you can place an order online through our website. Visit: https://cerastone.cfd/
Can I track my order?
Yes, you will receive a tracking number via email once your order has been shipped.
Are Cerastone ceramic products safe to use in the microwave and dishwasher?
Most of our products are safe to use in both the microwave and dishwasher. However, to ensure the best durability, we recommend using them less frequently in the microwave.
Do you offer international shipping?
Yes, we offer international shipping! Shipping costs and delivery times may vary depending on the destination.
What should I do if the product is damaged?
If you receive a damaged product, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or a refund.
Can I cancel my order?
You can cancel your order within 24 hours of purchase. After this time, the order will be processed and shipped, and cancellation may no longer be possible.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.